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TravelConnect Services

TravelConnect services assist you with:

  • Emergency pet boarding and/or return
  • Return of traveling companion
  • ID recovery assistance
  • Vehicle return
  • Emergency travel arrangements
  • Lost or stolen travel documents
  • Language translation services
  • Medical and dental referrals
  • Corrective lens and medical device replacement
  • Medication and vaccine delivery
  • Evacuation coordination for an emergency security or political event, or natural disaster
  • Destination information

Caring support and assistance when you travel.

TravelConnect is a comprehensive program That can bring help, comfort, and reassurance if you face a medical emergency while traveling 100 or more miles from home. Whether traveling for business or leisure, if you are enrolled in life and/or AD&D insurance, you and your loved ones can count on TravelConnect for responsive and caring support – 24 hours a day, 7 days a week.

You can count on TravelConnect services to:

Coordinate and provide transportation from an initial medical facility that cannot adequately treat the patient due to their condition.

Coordinate travel and airfare for your dependent children.* This includes the services, transportation expenses, and accommodations of a qualified escort.

TravelConnect will also coordinate and pay for a safe evacuation due to natural disaster, or when a political or security threat occurs.

Medical care, and travel services recovery. Assistant services include, but are not limited to:

  • Medical record requests
  • Intermediary services
  • Recovering lost or stolen documents or luggage
  • Medical and dental referrals
  • Language translation
  • Corrective lenses and medical device replacement
  • Arrangements for a deceased traveler

For complete list of TravelConnect services:

Please visit: mysearchlightportal.com and enter your group ID: LFGTravel123.

Travel assistance services are subject to specific terms, conditions, and limitations. If you need assistance, call On Call International immediately for benefits verification and procedures. Multilingual representatives are available 24 hours a day, seven days a week. A program description is available at the link above. To use TravelConnect services, call On Call International at 866-525-1955.

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