7.07.15 Harlem – Telephone Services Disruption

• In the event of a temporary disruption in telephone service, each apartment will be given a cellular telephone for business use only.  The telephone number for their assigned cellular phone will be attached to the outside of the cellular phone.
• If the problem is due to an electrical outage, the apartment generators should keep the telephone service working.  If the generator does not work for any reason:
  • During regular business hours and after regular business hours, the Lead DSP will ensure the emergency cell phone is available.
  • The Executive Director should be immediately notified.
  • The incident hotline should also be notified. The incident hotline team will notify the ED, OD, and IT support.
• If the problem is due to loss of outside telephone service:  (i.e. break in the external telephone cable):
  • During regular business hours and after regular business, the Lead DSP will ensure the emergency cell phone is available.
  • The Executive Director should be immediately notified.
  • The incident hotline should also be notified. The incident hotline team will notify the ED, OD, and IT support.
• In the event of a fire emergency during a period of all telephone service disruptions (inside telephones and cellular phones):
  • A person should be immediately dispatched to the local Fire Department.
  • The Executive Director should be immediately notified.
  • The incident hotline should also be notified. The incident hotline team will notify the ED, OD, and IT support.

Signed by:

Rebecca Sharp Porter
Chief Executive Director

Last Revised: