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7.07.12 Johnstown – Telephone Services Disruption

  • In the event of a temporary disruption in telephone service, each apartment will be given a cellular telephone for business use only.  The telephone number for their assigned cellular phone will be attached to the outside of the cellular phone.
  • If the problem is due to an electrical outage, the apartment generators should keep the telephone service working.  If the generator does not work for any reason:
    • During regular business hours and after regular business hours, the Lead DSP/Case Manager/QIDP will ensure the emergency cell phone is available.
    • The Executive Director should be immediately notified.
    • The incident hotline should also be notified. The incident hotline team will notify the ED, OD, and IT support.
  • If the problem is due to loss of outside telephone service:  (i.e. break in the external telephone cable):
    • During regular business hours and after regular business, the Lead DSP/Case Manager/QIDP will ensure the emergency cell phone is available.
    • The Executive Director should be immediately notified.
    • The incident hotline should also be notified. The incident hotline team will notify the ED, OD, and IT support.
  • In the event of a fire emergency during a period of all telephone service disruptions (inside telephones and cellular phones):
    • A person should be immediately dispatched to the local Fire Department.
    • The Executive Director should be immediately notified.
    • The incident hotline should also be notified. The incident hotline team will notify the ED, OD, and IT support.

Signed by:

Rebecca Sharp Porter
Chief Executive Director

Last Revised: 10/6/23

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