7.07.12 Johnstown – Telephone Services Disruption

• In the event of a temporary disruption in telephone service, the location will be given a cellular telephone for business use only. The telephone number for their assigned cellular phone will be attached to the outside of the cellular phone.

• During regular business hours and after regular business hours:  If the problem is due to an electrical outage, the Lead DSP/Case Manager/QIDP will ensure the emergency cell phone is available.

• If the problem is due to loss of outside telephone service:  (i.e. break in the external telephone cable):

• During regular business hours and after regular business, the Lead DSP/Case Manager/QIDP will pass out the emergency cell phones to each apartment.

• Reach out to the Incident Hotline.

• The Executive Director, Designee, Financial Director, the IT Support Staff Person should be immediately notified.

• In the event of a fire emergency during a period of all telephone service disruptions (inside telephones and cellular phones), a person should be immediately dispatched to the local Fire Department.

Last Revised: 4/30/21