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3.15 – Open Door Performance Measurement & Management
Purpose/Mission
The mission of performance measurement and management at Open Door is to provide for a planned, systematic and on-going procedure for ensuring the health, safety and quality of life of each individual served. These procedures will be designed to support positive outcomes for:
- Each individual’s Person-Centered Plan
- The development and management of the Open Door Strategic Plan
- Accreditation/licensing/certification
Objectives of the Programs
- Identify the service priorities of all major stakeholders of services; prioritizing input from satisfaction surveys
- Setting of goals to attain priorities set by the strategic plan.
- To include each department in the process of assessing, developing, and monitoring the methods used for complying with the accreditation process.
- Provide a means of measuring progress toward the goals identified by the strategic plan.
Personnel Responsibilities for Performance Measurement
Financial Information
- Who: Finance Director, Executive Director
- What: QI Semi-Annual Report
- Where: QI Reports
Accessibility
- Who: Community Integration Director
- What: Annual Plan & updates
- Where: Community Integration
Resource Allocation
- Who: Executive Director
- What: Budget Reports
- Where: Executive Director
Surveys & Input
- Who: Community Integration Director
- What: Monthly Survey Summaries; annual reports
- Where: Community Integration
Risk Management
- Who: Risk Management Coordinator/Director
- What: Annual Plan & Reports
- Where: Community Integration
Governance Reports
- Who: Executive Director
- What: Strategic Goals
- Where: Executive Director
Human Resource Activity
- Who: Executive Director or HR designee
- What: QI Semi-Annual Report
- Where: QI Reports
Technology
- Who: Finance Director
- What: QI Semi-Annual Report
- Where: QI Reports
Health & Safety Report
- Who: Executive Director
- What: HR Department – monthly reviews
- Where: HR Office
Strategic Planning/Field Trends & Research
- Who: Executive Director
- What: Strategic Plan Goal Reports
- Where: Executive Director’s Office
Service Delivery
- Who: Program Directors
- What: Strategic Goals
- Where: QI Reports
Last Revised: 5/20/22
