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3.04 – Code of Conduct for Individuals Receiving Services


Individuals are required to observe the individual Code of Conduct for health, safety, and well-being of themselves and others.  A copy of this Code of Conduct provided to, reviewed and discussed with every individual at the initiation of services from Open Door. Violations of the Code of Conduct may result in meeting with the program team to discuss recommendations and follow-up.  A pattern of violations may result in recommendation for a 30 or 60 day notice to terminate services with Open Door.

Code of Conduct

  • Honesty – To disclose information accurately and give frequent feedback to ensure that concerns, questions, and requests are addressed.
  • Confidentiality – To respect the privacy of others. Individuals should not talk about private business with other members of the community and to not disclose any information which is private about other individuals, agency, or staff.
  • Respect for Self and Others – Individuals are expected to be honest, behave with dignity, and treat others with respect and courtesy. Behavior of the individual should not interfere with the rights of others. This includes the use of appropriate language, actions and attire. Individuals are expected not to harass others verbally and physically. Incidents of harassment, sexual harassment, and aggressive or verbal abuse towards other individuals and staff with not be condoned or tolerated.
  • Participation – Individuals are expected to participate to the fullest of their ability in Individual Service Plan development, meetings, implementation, and in decision making according to their service plan.
  • Free from Substance Abuse – Individuals are expected to be free from the influence of illegal drugs. Individuals are expected not to use, posses, or sell such illegal.
  • Responsibility – Individuals are expected to take responsibility for what he or she says or does.
  • Tolerance – Individuals will demonstrate awareness and acceptance of the diversity by being polite and considerate to others. Individuals will accept others regardless of race, gender, culture or religious background. Discrimination of any form is in dire opposition to the Code of Conduct.
  • Complaints/Feedback – Is appreciated and acted upon to upgrade the performance of Open Door services.  A daily representative/advocate can be included in the Individual Service Plan.  A grievance form may be submitted at any time to report any complaint, concern or issue to be addressed.
  • Respect for Property – Individuals are expected to treat all property belonging to the facility and to others with care.
  • Respects for Authority – Individuals are expected to comply with all program rules and obey all laws.  Individuals are expected to behave in a respectful manner while under the jurisdiction of the programs and while participating in program-sponsored activities.
  • Freedom from Fear – Individuals are expected to contribute to a safe environment free from fear.  Acts of violence and possession of weapons and contraband are for bidden.
  • Accountability – Each individual is accountable for own actions and progress towards outcomes.
  • Recognize needs of others – Individuals will foster an environment that recognizes the various needs of individuals and consider others and respect others opinions and values.  Individuals will treat others as valuable members of the team.
  • Follow Policies and rules – Adhere to Open Door values and policies, professional standards, and regulatory standards, and regulatory standards and practices.
  • Positive Environment – Individuals will continuously develop and demonstrate behavior that fosters a positive living, working and teaching environment.
  • Regular Attendance –Individuals are expected to attend all classes.
  • Punctuality – Individuals are expected to be on time for work and classes.  Individuals are expected to notify day service or work location when unable to attend as per location procedures.
  • Work Habits – Individuals are expected to be prepared for and participate in each of their training programs and classes
  • Follow Dress Code – Everyone’s style is unique and different. Open Door honors and respects all differences, but does ask that each participate is respectful of the dress code guidelines.  These guidelines are in place to protect everyone’s safety.  Everyone should avoid wearing “hoop” or “dangling” earrings.  Everyone needs to wear something on their feet.  If you individual is ambulate – then you’ll need to wear shoes.  If you mostly use your wheelchair for transport – then booties, socks, medical boots, or something similar is perfectly fine.  Please do not wear clothing that is too low cut or high cut (shirts, & pants or shorts), see-through, or allows private areas to be seen in any way. Finally, it is important to remember to try and dress according to the weather coats, rain gear, etc.  All participants are encouraged to have a spare set of clothes to change, if needed.

Last Revised: 2/23/24

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